Customer Experience

 Proposed By  

Create inspiring and valuable experience along the travellers journey

We operate Duty Free & Travel Value Shops, fashion label boutiques and concept stores at international airports, border crossings and on board cruise ships worldwide with international branded goods in the areas of perfumes & cosmetics, wine & spirits, confectionery, fine food, tobacco products, fashion & accessories, watches & jewellery and more.

Inspiration and impulse-driven experience design is about rethinking digital services, having a holistic view on the customer journey and touchpoints and creating an innovative, unique and truly valuable experience offer.

This is the opportunity to rethink travel retail, brand loyalty and evolve the current digital offer beyond luxury products, limited editions, and partner benefits into an enhanced highly personalized, connected and inspiring experience along the journey

- UX & UI Designers  

- Service Designers


- UX Strategist

- Business Strategist

Registration phase: register now for this category and form a team of 2-4 members no later than May 26th at 23.59 CEST.  

Bring your friends and get gadgets with the referral program

Do you know there's also a University Students League? For each category the jury will assign points to the 10 best teams and these points will be collected by the University of the teams members. The University leaderboard will be published before the finals in Milan and the first in the ranking will win a cool branded Reply Arcade Game.

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